Thank you for your interest in Oasis Treatment Centers and our privacy practices. Our
commitment to the privacy of our clients guides our practices as we provide information,
treatment and other related services. For any questions about this privacy policy,
contact Oasis Treatment Centers.
This written Privacy Policy applies to the Oasis Treatment Centers website and all our
advertised services. In it, we explain how we collect, use and share client and website
user information, as well as the security of that information. When you visit the Oasis
Treatment Centers website, you accept these practices as explained in this Privacy
Policy.
CONTACTS AND CONTACT INFORMATION
We collect email addresses from those who contact us via email, as well as from those
who complete surveys or otherwise voluntarily provide an email contact. This
information is used to improve the content of our website and client services. We do not
sell or share your email address with any other organizations for commercial or other
purposes.
If you do not want to receive email from us in the future, please request that you be
removed from our mailing list. We will promptly do so and notify you.
Those who supply us with a postal address online you may receive periodic mailings
from us with information on new products, services or upcoming events. If you do not
wish to receive such mailings, you may request to be removed from our postal mailing
list. Please provide us with your exact name and address. We will promptly do so and
notify you.
Those who supply us with a telephone number online may receive telephone contact
from us with information regarding new products, services or upcoming events. If you do
not wish to receive such telephone calls, you may request to be removed from our call
list. Please provide us with your name and phone number. We will promptly do so and
notify you.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS
messages from Oasis Treatment Centers. This includes SMS messages for
appointment scheduling, appointment reminders, post-visit instructions, lab notifications,
and billing notifications. Message frequency varies. Message and data rates may apply.
Message HELP for help. Reply STOP to any message to opt out.
ADVERTISEMENTS AND AD SERVERS
Occasions may arise when we may use customer information for new, unanticipated
uses not previously disclosed in our privacy notice. Any changes to our information
practices will be reflected in this privacy policy, which is posted on our website. You may
opt out of this privacy policy at any time. Users and guests may visit our website to see
how information is used. Clients of Oasis Treatment Centers may prevent such use of
their information by contacting us and requesting to opt out. We promptly honor all such
requests.
Visitors to our website may request access to any and all contact information that Oasis
Treatment Centers maintains about them. This includes names, addresses, emails and
phone numbers. Any site user may gain access to this information by writing to us at our
main address.
Oasis Treatment Centers maintains appropriate security measures at our physical
facilities to protect against the loss, misuse or alteration of all information we have
collected at our website. Anyone who feels that our website does not adhere to this
privacy policy may contact us in writing to share their concerns.
LINKS TO OTHER SITES
Oasis Treatment Centers may on occasion provide links to other related websites for
purposes of information. We are not responsible for the views, content or practices of
third party websites that may be linked to our website. Clicking on these links takes you
to an entirely different website that may attempt to collect your private information. The
practices of these linked websites are not subject to this Privacy Policy by Oasis
Treatment Centers. Therefore, we are not responsible for their terms of use or
information gathering practices.
If you are concerned about privacy on these other websites, you should consult their
privacy statements and review their practices and your rights.
NOTICE OF PRIVACY PRACTICES
Please review this notice carefully – the privacy of your protected health information
(PHI) is important to us.
LEGAL DUTIES
Oasis Treatment Centers is required by applicable federal and state laws to maintain
the privacy of your protected health information (PHI). This is information that may
identify you and that relates to your past, present or future physical or mental
health/condition and related health care services. Oasis Treatment Centers will not use
or disclose PHI about you without your written authorization – except as described in
this notice.
We are required to give this notice about privacy practices, our legal duties and your
rights concerning your PHI. We must follow the privacy practices that are described in
this notice while it is in effect.
This notice took effect on May 25, 2025 and will remain in effect until we revise or
replace it. Oasis Treatment Centers reserves the right to change these privacy practices
and the terms of this notice at any time – provided such changes are permitted by
applicable law. If any material changes are made to this privacy notice, Oasis Treatment
Centers will post the changes here and provide it to you.
How Oasis Treatment Centers Discloses and Uses Your Health Information
We use and disclose protected information about you for treatment, payment and
healthcare/program treatments according to the following guidelines:
CLIENT AUTHORIZATION
In addition to our use of your PHI for treatment, payment or healthcare/program
treatments, you may also grant Oasis Treatment Centers a written authorization to use
your PHI, or disclose it, for any purpose. If such an authorization is given, it may be
revoked in writing at any time (except where required by court-ordered services). Your
revocation will not affect any use or disclosure permitted by your authorization while it
was in effect. Without a client’s written authorization, Oasis Treatment Centers cannot
use or disclose your PHI for any reason except those described in this notice.
TREATMENT
Oasis Treatment Centers may use or disclose your PHI to the referral source for
purposes of treatment planning and coordination, reporting compliance/non-compliance
issues and referral to another additional service provider.
PAYMENT
Oasis Treatment Centers may use or disclose your PHI to obtain payment for services
we provide to you. This may include such activities as verification of coverage and
billing/collection activities and related data processing.
HEALTHCARE / PROGRAM OPERATIONS
Oasis Treatment Centers may use or disclose your PHI in connection with our
healthcare program operations. This may include such activities as quality assessment
and improvement activities, reviewing the competence and/or qualifications of
healthcare/program professionals, evaluating provider performance, conducting training
programs, and accreditation, certification, licensing and/or credentialing activities.
REQUIRED BY LAW
Oasis Treatment Centers may use or disclose your PHI when we are required to do so
by law – including judicial and administrative proceedings.
ABUSE OR NEGLECT
Oasis Treatment Centers may disclose your PHI to appropriate authorities if we
reasonably believe that you are a possible victim of abuse, neglect or domestic violence
or the possible victim of other crimes. We may also disclose your PHI to the extent
necessary to avert a serious threat to your health or safety or the health or safety of
others – including, if we have good reason to believe that you are engaging in child or
elder abuse.
NATIONAL SECURITY
Oasis Treatment Centers may disclose to authorized federal officials PHI required for
lawful intelligence, counterintelligence or other national security activities. We may
disclose to correctional institutions or law enforcement officials having lawful custody of
PHI under certain circumstances.
CLIENT RIGHTS
EXHIBIT C
HSC Section 11857.2 requires every treatment provider to adopt and make available to all clients and
prospective clients, a client bill of rights that ensures that individuals receiving treatment for a SUD have
the right to all the following:
- To be treated for the life-threatening, chronic disease of substance use disorder with honesty,
respect, and dignity, including privacy in treatment and in care of personal needs. - To be informed by the treatment provider of all the aspects of treatment recommended to the
client, including the option of no treatment, risks of treatment, and expected result or results. - To be treated by treatment providers with qualified staff.
- To receive evidence-based treatment.
- To be treated simultaneously for co-occurring behavioral health conditions, when medically
appropriate and the treatment provider is authorized to treat co-occurring conditions. - To receive an individualized, outcome-driven treatment plan.
- To remain in treatment for as long as the treatment provider is authorized to treat the client.
- To receive support, education, and treatment for their families and loved ones, if the treatment
provider is authorized to provide these services. - To receive care in a treatment setting that is safe and ethical.
- To be free from mental and physical abuse, exploitation, coercion, and physical restraint
- To be informed of these rights once enrolled to receive treatment, as evidenced by written
acknowledgment or by documentation by staff in the clinical record that a written copy of these
rights were given. - To be informed by the treatment provider of the law regarding complaints, including, but not
limited to, to be informed of the address and telephone number of DHCS. - To receive ethical care that covers and ensures full compliance with the requirements set forth in
Chapter 5 (commencing with Section 10500) of Division 4 of Title 9 of the California Code of
Regulations and the alcohol and other drug program certification standards adopted in accordance
with Section 11830.1, if applicable.
The Client has the right to file a complaint with the CA Department of Healthcare Services, SUDS at any
time. These numbers are indicated in the Client Rights and posted in the communications area.
Written complaints may also be sent to:
Department of Health Care Services
Substance Use Disorder Services
PO Box 997413, MS #2601
Sacramento, CA 95899‐7413
Tel: (916)322‐2911
SUDcomplaints@dhcs.ca.gov
APPOINTMENT REMINDERS AND TERMINATION NOTICES
Oasis Treatment Centers may use or disclose your PHI to provide you with appointment
reminders or to inform you about risks or violations that may warrant program
termination. We may do so using physical letters and voicemail messages.
Oasis Treatment Centers reserves the right to change these Privacy Policies at any
time. If you would like more information about Oasis Treatment Centers’s privacy
policies, or if you have questions relating to this policy, please contact our Director of
Quality and Compliance in writing.
If you have anymore questions regarding how to file a complaint or our privacy policy, please contact Ian@OasisTreatmentCenters.com”